Technical Support Services
Technical Support Hotline
Resolution of queries on network matters and support on problems of implementing Maximizer, Maximizer Enterprise, Max/Exchange, ODBC, Enterprise, etc., and some 'works-with' products (e.g. fax, WP, Access, Crystal Reports etc.). Service limited to incoming calls only. Price and terms available following consultation with one of our consultants. Please e-mail us.
Corporate Technical Support Options
Resolution of network, IT infrastructure, data transport, Btrieve/SQL Server queries relating to larger client/server installations. Second line support to local IT staff addressing complex issues and needing access to our large FAQ and historical faults and fixes database. Corporate support options are tailorable at the Gold and Silver levels. Bronze level corporate support has been designed as cost-effective way of handling smaller Btrieve C/S installations. Price and terms available following consultation with one of our consultants. Please e-mail us.
Maximizer features problems resolved by e-mail response. Please e-mail us for more information.
Remote Control Support
Connection directly to the source of the problem for hands-on resolution of problems with complex symptoms. Special resource requirements and terms of supply apply. Please e-mail us for a consultation.